Position Summary

The Administrative Assistant provides administrative and operational support to the team by managing incoming and outgoing correspondence, maintaining office resources and records, processing documents, and supporting day-to-day office operations. This role helps ensure information is handled accurately, efficiently, and in accordance with established procedures.

Key Responsibilities

• Provide general administrative support to program staff and management.
• Receive, sort, distribute, and process incoming and outgoing mail and correspondence.
• Process, scan, file, and route documents to appropriate staff, teams, and mailboxes.
• Maintain accurate records and ensure documentation is filed and stored according to established procedures.
• Support document management activities, including reviewing, tracking, and preparing materials for management approval and signature.
• Assist with data entry, electronic document management, and record maintenance.
• Monitor and maintain office supplies, forms, envelopes, and other administrative resources.
• Coordinate and distribute inter-office mail and courier items.
• Respond to routine inquiries and direct requests to the appropriate area for follow-up.
• Support administrative processes related to program applications, verification activities, and client documentation.
• Ensure confidential and sensitive information is handled appropriately and securely.
• Assist with special projects and other administrative duties as assigned.

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Strong verbal and written English communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office applications and electronic document management systems.
• Ability to work independently and collaboratively in a team environment.